Cancellation Policy

At Royal Adventure Tourism, we understand that plans can change unexpectedly. To accommodate our customers, we have established a flexible cancellation policy that varies depending on the specific activity or package booked. Below, you will find the general guidelines for cancellations. For detailed cancellation policies applicable to each specific product, please refer to the individual booking pages.

General Cancellation Guidelines

  1. Individual Activity Cancellation Policies:

    • Each of our tourism activities has its own unique cancellation policy. The specific details, including the cancellation deadline and any applicable fees, are clearly stated on the booking page of each activity. Please review these details carefully before making a reservation.
  2. Cancellation Requests:

    • To cancel a booking, please contact our customer service team via email at [email protected] or by calling +971 4 266 6606. Be sure to provide your booking reference number and the name under which the booking was made.
  3. Refund Process:

    • Refunds, if applicable, will be processed according to the terms outlined in the cancellation policy of the specific activity. Please allow up to 5 business days for the refund to be processed and credited to your original method of payment.
  4. Last-Minute Cancellations:

    • Some activities may have different policies for last-minute cancellations or no-shows. Please refer to the specific activity’s policy for details.
  5. Group Bookings and Customized Packages:

    • For group bookings or customized packages, different cancellation terms may apply. Please refer to the specific terms and conditions provided at the time of booking.
  6. Weather-Related Cancellations:

    • In the event of adverse weather conditions or other unforeseen circumstances, Royal Adventure Tourism reserves the right to cancel any activity for safety reasons. In such cases, customers will be offered an alternative date or a full refund.

Important Notes

  • Non-Refundable Fees: Certain fees, such as booking fees or transaction fees, may be non-refundable. Please refer to the specific activity’s policy for more details.
  • Policy Updates: Our cancellation policy is subject to change without prior notice. We recommend reviewing the cancellation terms at the time of booking and again before your scheduled activity.

For any questions or further assistance, please do not hesitate to contact our customer service team. We are here to help ensure your experience with Royal Adventure Tourism is enjoyable and hassle-free.

Thank you for choosing Royal Adventure Tourism. We look forward to serving you and making your visit to Dubai a memorable one.